PLEASE READ THROUGH THE FOLLOWING INFORMATION CAREFULLY AND AGREE TO THE DISCLAIMER AND RELEASE OF LIABILITY.

CONFIDENTIALITY

The client understands that information will be held confidential unless the client states otherwise in writing. We may be required to release information if legally obligated such as in circumstances where there is clear and imminent danger to the client or another person. We are required to report to the appropriate authorities if it appears the client is a danger to him-/herself or someone else, or if we have reasonable cause to suspect abuse of a child, dependent adult, or disabled person. Should the client report child or elder abuse or neglect or threaten to harm oneself or someone else, the client understands necessary actions will be taken and the confidentiality agreement will cease in this regard. Additionally, the client understands that the use of technology is not always secure and accepts the risks of confidentiality in the use of email, text, phone, Google, Zoom and other technology. At times it might be necessary for therapists to confer with other professionals in order to provide the best possible service. The client takes note thereof and agrees thereto.

PAYMENT

Sessions are rendered at a rate agreed upon per session. Sessions can be paid electronically. Telephone, Zoom or Google Meet sessions can be arranged for clients’ convenience and are payable in advance.

NATURE AND DURATION OF SESSION

Sessions typically last 50 – 55 minutes. Longer sessions can be arranged upon request. Telephone and Google Meet sessions are available and can be scheduled.

CANCELLATION AND TERMINATION POLICY

24-hour advance notice is required for clients or his/her/parent/guardian to cancel or reschedule sessions. Our policies are created to allow for effective scheduling and to ensure all clients waiting to be seen may be accommodated. Kindly assist by notifying us as soon as possible should changes be necessary to appointments.

Our services are professional in nature and as such encourage a professional relationship. While the therapeutic relationship is a close personal relationship, it is not one that can extend beyond professional boundaries. Psychcare or Clarina du Plessis reserves the right to terminate the relationship at any time should it become necessary, and we are of the opinion that the interaction is not productive and no longer serves the best interest of the client. At such an instance Psychcare or Clarina Du Plessis will refer the client to another practitioner who is better able to handle the clients’ unique needs.

NATURE OF SERVICES

Our services:

Clarina, Online Therapy and Psychcare provides services that are unique and different to any other practice, consultancy, or coaching service. As our name states our mission is to guide clients towards psychological wellness.

• Crisis intervention
• Problem solving
• Coping techniques
• Tension debriefing
• Relaxation therapy
• Stress management
• Behavior directory
• Conflict management
• Concentration enhancement
• Communication management
• Relationship and Family counseling

Our focus is to assist, guide, teach and enhance performance in all walks of life:
Educational, Employment, Family life, Personal relationships and Financial wellness. Our ultimate goal is to guide clients towards self-actualization, inner happiness, peace and prosperity.

Although we do not provide screening services in-and-of-it-self the client should be aware that if the therapist deems it necessary (in cases where health and/or mental health issues arise) he/she will be referred to the necessary health care professionals and/or (in cases where legal matters arise) to the necessary legal professionals.

Our services are not:
As a client or his/her/parent/guardian, it is important to understand the difference between our services and clinical counselling or psychotherapy. While there are similarities, the major differences are in the goals, focus and level of professional responsibility as outlined above. Clinical care/psychiatry is a health care/medical service that treats mental illness – while our services are not health care and we focus on and encourage mental wellness, therefore, unfortunately our fee is not reimbursable through health insurance policies or medical aid.

Consultations are not clinical care. Psychcare and Clarina Du Plessis do not provide clinical care or psychiatry and consultations is not meant to be a substitute for clinical care, treatment for suicidal ideation, or psychiatric disorders. The information provided by Psychcare and Clarina Du Plessis does not constitute medical or legal advice. Counselling is for informative, educational and personal growth purposes only.

PLEASE NOTE: Psychcare and Clarina Du Plessis does not and will not diagnose or treat mental illness and all cases will be referred. In the event of any Mental Health Emergency the client or his/her/parent/guardian should contact the nearest emergency service at once without reservation.

RELEASE OF LIABILITY

The client or his/her/parent/guardian agrees that the use of all, or part, of the services is entirely at the client’s own risk. Any actions or lack of actions taken by the client of such advice is done solely by choice and responsibility of the client and is neither the responsibility nor liability of Clarina Du Plessis and Psychcare. The client or his/her/parent/guardian understands that our service is not a substitute for clinical care, or substance abuse treatment, and the client will not use it as a substitute for any form of such therapy or health care. The client or parent/guardian recognizes that utilizing our services will require emotional, physical, and mental efforts, as well as behavioural commitment, on the client’s part. The client or parent/guardian fully acknowledges and takes full responsibility for said risks involved. The client or parent/guardian understands that it is his/her responsibility to consult his/her primary health care provider prior to participating in counselling if necessary and should the client or parent/guardian choose not to, the client or parent/guardian accepts full responsibility waiving all rights to liability or any claims against Psychcare, Clarina Du Plessis, any of its agents, administrators, or employees. The client or parent/guardian attests to the fact that the client or parent/guardian has disclosed all relevant information regarding his/her physical, emotional or mental conditions that could cause harm to the client by participating in our programs. The client, his/her parent/guardian or legal representatives release, waive, and discharge any and all claims or liability of whatsoever kind or nature arising out of or in connection with services provided by Psychcare, Clarina du Plessis, any of our agents, administrators or employees.

PATIENT CONSENT TO PROCESS PERSONAL INFORMATION

The client or his/her/parent/guardian takes note of and agree to the following regarding the processing of personal information in compliance with the Protection of Personal Information Act No. 4 of 2013, by Clarina Du Plessis, for the following purposes:

a. treating and managing the client in terms of the client-therapist relationship;
b. the administration of the contractual relationship between the client and Psychcare/Clarina du Plessis;
c. communicating with other parties as it relates to the clients’ treatment and management;
d. communicating with third parties who have undertaken to indemnify the client with regard to cost of treatment and management or part thereof including administrators where relevant, and
e. collecting monies outstanding from the client.

Unless the client or his/her/parent/guardian indicate anything to the contrary, he/she accepts and agree that: Psychcare/Clarina du Plessis

a. communicates with the client or his/her/parent/guardian via Email, Google, Zoom, WhatsApp, Sms, (any other electronic means) or telephonically.
b. stores the clients’ data as electronic documents; and
c. that the clients’ invoices and receipts are forwarded to them electronically via Email or WhatsApp